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Customer Services
ZAZDAS - Custormer Services

Terms and Conditions For The Use Of The Website

In this Terms and Conditions all references to “OneBigDot”, “”, “website”, “we”, “us” and “our” are to, which is owned and run by Red Datum LLC based in the US.

By accessing the Website you agree to be bound by the terms and conditions set out herein and you accept all policies and guidelines set forth by OneBigDot.

You agree that you shall not use the Website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
OneBigDot reserve the right to change all or any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

OneBigDot have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
OneBigDot will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of OneBigdot its employees, representatives or agents.
All intellectual property of OneBigDot such as domain names, trademarks, trade names, patents, designs, and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of OneBigDot.

By using the Website you agree to respect the intellectual property rights of OneBigDot and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for any purpose, commercial or otherwise, any material contained within the Website, unless you have written permission from OneBigDot.

We reserve the right to make changes to this policy.
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained within the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any component or content of the Website.

We do not guarantee uninterrupted availability of the Website and we cannot provide any representation that using the Website will be error free.

We specifically draw your attention to the fact that all products offered on the Website are USA specification products and are sourced directly from the USA by OneBigDot. Customers are advised that it is their responsibility to ensure that the product meets their needs and requirements. Neither OneBigDot nor any or its employees, representatives, and agents shall be liable for any losses or consequences occasioned by any difference in product specification from that available in your country.
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

OneBigDot Customer Services Contact

Our aim is to provide you with an excellent service and first class value for money. If there are any areas where you feel this is not the case please contact us at We will endeavour to ensure that you receive a response within 24 hours.


In this policies and guidelines statement references to “”, "website", “we”, “us” and “our” are to, which is owned and run by Red Datum LLC based in the US. - Privacy Policy

This privacy policy sets out how uses and protects any information that our client gives when using our Website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policies and guidelines from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our services.
  • We may periodically send promotional material about our services, special offers or other information which we think you may find interesting.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize our Website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us to any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our Website. - Delivery Policy adopts a standard time period of 8 days to most countries, which includes the processing of the order, the shipment, the Customs clearance, and the delivery to the client. This is due to our policy of bulk-shipment, which contributes to relevant cost reduction to our clients. only ships their products to Europe (United Kingdom, Germany, France, Belgium, Austria Italy, and Spain), Australia, New Zealand and Japan.
How Shipping Costs Are Determined
We work hard every day to bring you the lowest possible shipping cost. This includes the negotiation of guaranteed shipping space through a process of quoting freight with high-volume cargo service providers.

The shipping cost for most items is based on the item's size, weight, and delivery address. When calculating the shipping cost we assume all items in your cart are going to just one address.

Please Note: You will see your actual shipping cost during checkout or at any time you consult your account.
Shipping to an Address Other Than Your Billing Address
If your order is shipping to an address other than the billing address on your credit card, we might contact you to list the alternate address with your credit card company.

Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card. will only charge your payment after your order is processed. - Return Policy

You may return merchandise purchased at if it meets the guidelines below.


All returns must be made in original condition and include all accessories. You will receive a refund for your purchase only if it meets the criteria below. We do not offer merchandise exchanges.

Send an email to informing the invoice number and the description of the product you want to return. Our Support Team will email back to you (within 24 hours) the Authorization for Return (AR) number and details, including mailing address and procedures. AR numbers are valid for 15 days from date of issuance. We are unable to accept returns without an AR number.

  • To receive a refund, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.
  • Shipping and insurance charges are not refunded.
  • Refunds on purchases made with a credit card will only be credited to the same card.
  • Refunds are issued after receipt and inspection of returned goods. Refunds or credits do not include original shipping charges. will not accept the return or exchange of any item if the UPC code has been removed from the packaging. Products returned to without proof of delivery may result in forfeiture of your refund.

7-Day Return Period
Seven days from the date merchandise was received, refunds are available on computers, monitors, notebook computers, projectors, camcorders, digital cameras, video game players, and mp3 or similar devices.

15-Day Return Period
Fifteen days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below).

The following items are not returnable:

- Items that are abused;
- Opened computer software, movies, music and video game;

Restocking Fee
A restocking fee of 15% may be deducted from refunds for items returned within 15 days of purchase and have not incurred material damage and are not missing components included in the original shipment. Note that original shipping charges are not refunded.
These fees apply unless the item is defective or damaged.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Customer data / information / media

(Products that contain personal information or media: computers, PDAs, cameras, camcorders, etc.)

Please delete or remove any personal data or media (videotapes, memory cards) from your product before you return it. is not responsible for any damages related to any loss, mishandling, or disclosure of personal data left on any returned item.

OneBigDot - About US
The A-Z of – What’s it all about, who are we?

Everyone knows American prices for electronic goods, children and adults clothes, household goods, toys, and sports goods (to name but a few) are way lower than those in Europe, or in other parts of the world. But have you ever tried to take advantage of those prices by buying from USA retail Web sites? If so you’ll know the difficulties which until now have frustrated the whole process. Your non-USA Credit Card often won’t work on USA Websites, you need a USA delivery address, you may run a foreign exchange risk, you need to arrange shipment and VAT plus import duties payments for clearing Customs on your bargain, to name but a few. solves all those problems in a few clicks and still offers you great deals at stunning prices for an unbelievable choice of products, including some that are just not available on Europe. When you log on to, we offer you a choice of products which is constantly updated for the best deals and availability in the whole of the USA, in several product categories. When we take your order, dispatch the goods from our warehouse in Los Angeles-California, clear customs and deliver them to your door.’s pricing policy of charging a fixed price (including our service fee) is clear and transparent, with no hidden extras – your own account page shows everything and includes everything.

To bring you over 400.000(and counting) great stateside products. Please remember: always check that the USA product specifications suit your needs. is independent and has no special agreement with any USA manufacturer or distributor. Our role is to provide you, the customer, with a trained and motivated team and a high tech importing service platform, all on the background of a very pleasant and no-nonsense Website. is owned and run by Red Datum LLC based on U.S.
Our Logistic operations and main warehouse is located in Los Angeles, California.

Thanks and enjoy shopping at Your megastore in the USA, only a few keys away.